DJI Neo 3-IN-1 Gimbal protector

$32.99$24.99
Sku: 1154528
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DJI Neo 3-IN-1 Gimbal protector

DJI Neo 3-IN-1 Gimbal protector

$32.99$24.99
$32.99$24.99
Description
Specifications
Shipping Policy
Refund & Return Policy
12-Month Guaranteed Warranty

STARTRC DJI Neo 3-IN-1 Gimbal Protector

The STARTRC 3-in-1 Gimbal Protection Kit for DJI Neo was built to protect, fit, and preserve. The precision-engineered design is tailored exclusively for your DJI Neo. The clever design includes a U-shaped bumper guard that absorbs 85% of collision force (shielding the gimbal) and a dual-layer gimbal cover—plus the bumper’s 3.3g featherlight build avoids flight burden, curved edges keep footage unobstructed, and the cover snaps on quickly for on-the-go use.

Stand-alone box, not including the equipment and other accessories.

Specification Details
Brand STARTRC
Compatible Device DJI Neo Drone
Color Orange (gimbal bumper); Clear (gimbal cover)
Total Weight 10 Grams
Product Dimensions 1.61"L × 1.57"W × 1.29"H
Key Features 85% impact absorption (gimbal); 5mm ground clearance (landing gear); dust/scratch resistance; tool-free installation
Material Impact-resistant plastic (bumper); hard-shell + soft lining (cover); durable polymer (landing gear)

Specification Details
Brand STARTRC
Compatible Device DJI Neo Drone
Color Orange (gimbal bumper); Clear (gimbal cover)
Total Weight 10 Grams
Product Dimensions 1.61"L × 1.57"W × 1.29"H
Key Features 85% impact absorption (gimbal); 5mm ground clearance (landing gear); dust/scratch resistance; tool-free installation
Material Impact-resistant plastic (bumper); hard-shell + soft lining (cover); durable polymer (landing gear)

Shipping Policy

1. Order Processing Time

We will process your order within 1-3 business days (excluding weekends, public holidays, and force majeure events such as natural disasters or logistics disruptions). For special cases that may cause delays, we will notify you via email within 24 hours of order placement.

2. Delivery Time

  • United States & Canada: 3-8 business days
  • Other Countries/Regions: Please refer to the table below.

Country/Region Delivery Time (Business Days)
Germany, United Kingdom, Australia, France, Netherlands 5-10
Spain, Norway, Singapore, Sweden, Austria, Japan, Belgium, India, Ireland, Turkey, Portugal, Czech Republic, Luxembourg, Thailand, Malta, Estonia, Lithuania, Cyprus, New Zealand, Switzerland, Denmark, Croatia 5-12
Russia, Slovakia, Romania, Bulgaria, Latvia, Finland, Hungary, United Arab Emirates 5-15
Italy, Israel, Greece, Malaysia, Peru, South Korea, Vietnam 5-15
Mexico, Saudi Arabia, Colombia, Philippines 5-10
Brazil, Chile At least 15
DHL Express (under normal circumstances) Most countries: Within 7

Note: To use DHL Express, please contact our customer service in advance. The above delivery times are for reference only; the exact time will be subject to the logistics tracking information and actual delivery status.

3. Shipping Fees

  • United States: Free shipping
  • Other regions: Starting from $5 (the specific cost will vary depending on the package weight, destination and shipping method; please refer to the actual payment page for details).

4. Shipping Methods

  • Warehouse Information: Orders to the United States are shipped from either the China warehouse or US warehouse; all other orders are shipped from the China warehouse.
  • Default Delivery Method: Express delivery.
  • Other Delivery Methods: Air or sea transportation can be arranged according to customer requirements. Please note that switching to air/sea transportation may affect the shipping cost and delivery time. For details, please contact our customer service before placing an order.

5. Serviceable Regions

We currently provide shipping services to the following countries/regions:

  • North America: United States, Canada, Mexico
  • Asia: Pakistan, Philippines, Singapore, South Korea, Japan, Malaysia, Georgia
  • Europe: Denmark, Estonia, Finland, France, Ireland, Italy, Monaco, Netherlands, Poland, Portugal, Russia, Slovakia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Croatia, Hungary, Serbia, Greece, Slovenia, Svalbard and Jan Mayen, Jersey, Norway, Austria, Belgium, Czech Republic
  • Oceania: Australia, New Zealand

For Further Inquiries

Please contact us at: store@startrc.com

Refund & Return Policy

1. Refund Eligibility

Refunds are applicable in the following scenarios:

  • Unshipped orders: Refund requests submitted within 24 hours of payment (provided the warehouse has not processed the shipment).
  • Out of stock/Unable to fulfill: If the ordered product is out of stock and cannot be restocked, we will actively notify you of the refund within 3 days.
  • Severe quality issues: Accessories are damaged upon arrival (e.g., appearance damage or functional failure caused by transportation).

    Key requirement: Provide unboxing videos/photos as evidence.
  • Incorrect or missing items: Received products do not match the order, or accessories are missing.

2. Return Eligibility

Returns are applicable only if all the following conditions are met:

2.1 Timely Request

Return requests must be submitted within 7 days of signing for the package (shorter timelines apply to precision accessories).

2.2 Product Condition

  • The product is unused, unassembled, and does not affect secondary sales; original packaging, labels, and protective stickers are intact.

    Special note: Motors, batteries, cameras, etc., cannot be returned once opened (due to safety and compliance requirements).
  • If the product is damaged (but not the packaging), please contact us and upload pictures—do not send the product first.

2.3 Valid Reasons

  • Compatibility issues: The product page clearly states applicable models, but the buyer purchased by mistake (proof of drone model is required).
  • Non-human-caused quality issues: e.g., short circuits in circuit boards, abnormal motor noise (inspection report is required).
  • Severe discrepancy with descriptions: e.g., material or functional parameters differ from the product page by ≥10%.

3. Non-Refundable & Non-Returnable Scenarios

  • Buyer’s responsibility: Damage caused by self-modification, incorrect installation, or failure to follow the instruction manual; malfunctions due to unsuitable environments (e.g., waterproof accessories used in deep water).
  • Consumable accessories: Propellers, filters, etc., that have been used.
  • Late requests: Return requests submitted beyond the 7-day window.
  • Lack of evidence: Failure to provide videos/photos of faults, or loss of original packaging.
  • Buying the wrong product (where compatibility/description information was clearly stated).
  • Delivered to the designated shipping address: No refund will be provided if the package has been delivered to the specified shipping address and there is valid logistics proof (e.g., delivery confirmation photo) of receipt.
  • Outer packaging is damaged but does not affect product use.

4. Operational Terms

4.1 Return Process

  1. Send an email to initiate the request.
  2. Receive a reply with the return address after review.
  3. Return the product to the designated warehouse.
  4. Warehouse inspects the item upon arrival.
  5. Process refund or exchange within 5 working days.

4.2 Cost Responsibility

  • Seller’s responsibility: Round-trip shipping costs for quality issues, incorrect shipments, etc.
  • Buyer’s responsibility: Shipping costs for buyer-caused reasons (e.g., wrong purchase).

4.3 Special Accessories

  • Customized accessories (e.g., 3D-printed brackets) are non-refundable and non-returnable.
  • Clearance/sale items marked "No refund or return" on the product page are non-refundable.

4.4 "Don’t Like the Product"

If the product is undamaged:

  1. The buyer bears the shipping cost.
  2. First, send an email to confirm with us.
  3. We will reply with the return address; the customer must provide the return tracking number.
  4. Refund to the original payment account within 1-3 working days after we receive the product.

5. Refund Processing Time

  • Unshipped orders: Refunds processed to the original payment account within 1-3 business days.
  • Shipped orders: Refunds processed to the original payment account within 3-5 business days after the warehouse receives the returned goods and confirms their condition.

6. Key Notes for Returns

  • To start a return, contact us at store@startrc.com. If your return is accepted, we will send instructions on how and where to send your package.
  • Items sent back without first requesting a return will not be accepted.
  • Upon receiving your return/exchange, we will inspect the item within 3-5 working days, then provide a replacement or issue a refund.
  • Please contact us before returning the product.

7. Return Addresses

  • United States: Ricky Ohtake, 263 Wattis Way, South San Francisco, CA 94080 / 415-912-0333

  • Other Regions: 2nd Floor, Building 2B, Zhonghaixin Innovation Industrial City, Base 1, No. 2 Shengbao Road, Longgang District, Shenzhen, Guangdong, China 518112

  • Our products do not include drones; they are all drone accessories.

For Further Inquiries

Please contact us at: store@startrc.com

Your Peace of Mind, Our Promise

At STARTRC, we stand firmly behind the quality and reliability of every product we offer. We understand that when you choose our items, you’re not just making a purchase—you’re placing your trust in us. To honor that trust, we’re proud to provide a 12-Month Guaranteed Warranty for all our products, designed to protect you from unexpected issues and ensure a worry-free experience.

What Does This Warranty Cover?

Our 12-month warranty applies to non-human-caused product damage that occurs within 12 months of your purchase. This includes, but is not limited to:
  • Manufacturing defects (e.g., faulty components, improper assembly from the factory)
  • Unexpected functional failures (e.g., product stops working normally without external damage)
  • Quality-related issues that affect the product’s intended use (e.g., material peeling, structural damage without human impact)
Please note: This warranty does not cover damage caused by human factors, such as accidental drops, improper use, unauthorized repairs, or exposure to extreme conditions (e.g., water damage from improper handling).

How to Claim Your Warranty?

If your product experiences non-human-caused damage within the 12-month warranty period, claiming support is simple:
Contact Us Promptly: Send an email to our dedicated support team at store@startrc.com.
Provide Basic Details: In your email, please include:
  • Your order number (or proof of purchase)
  • Clear photos/videos of the damaged product (to help us verify the issue)
  • A brief description of the problem (e.g., when the damage occurred, how it happened)
Get a Replacement: Once our team confirms the issue is covered by the warranty, we will arrange to send you a brand-new replacement product free of charge—no complicated procedures, no extra fees.

Our Commitment to You

This 12-month guaranteed warranty is more than just a policy—it’s our commitment to your satisfaction. We want you to shop with confidence, knowing that if a quality issue arises, we’ll take care of it quickly and fairly.
For any questions about the warranty or to start a claim, don’t hesitate to reach out to store@startrc.com. Our team is here to help and ensure you get the most out of your purchase.
Thank you for choosing STARTRC—we’re grateful for your trust!

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