STARTRC 3-IN-1 Gimbal protector for DJI Neo

STARTRC 3-IN-1 Comprehensive Protection Kit for DJI Neo

1. Gimbal Bumper Guard: Impact-Resistant Defense
   • U-shaped collision design absorbs 85% of impact force from trees, walls, and obstacles, shielding the delicate gimbal.
   • Curved edges stay outside the camera’s field of view, ensuring unobstructed footage.
   • High-visibility orange finish enhances drone visibility during flight and glows under UV light for night missions.
   • Featherlight 3.3g build—no impact on flight performance or battery life.
2. Gimbal Cover: Dustproof & Scratch-Resistant
   • Dual-layer protection: Hard-shell exterior blocks dust and debris; soft interior lining prevents lens scratches.
   • Quick-mount design snaps onto the gimbal in seconds and works seamlessly with the bumper guard for layered defense.
   • Travel-friendly: Stores neatly in carry cases without needing removal, ideal for on-the-go use.
3. Landing Gear & Battery Protector: Dual-Function Safety
   • 5mm ground clearance raises the drone above gravel, sand, and wet surfaces, reducing landing impact by 60%.
   • Battery anti-loss system secures the battery during flight and cushions high-speed landings to prevent damage.
   • Tool-free snap-on installation—no extra tools needed for setup, perfect for quick prep before flights.
4. Complete Protection for All Skill Levels
   • Prevents common rookie mistakes (crashes, hard landings) while enhancing durability for seasoned pilots.
   • Coordinated orange accents add a custom look, making your Neo stand out in aerial shots.
   • Compatible with STARTRC hard cases and original DJI gear, ensuring seamless integration with existing setups.
5. Lightweight & Flight-Friendly Design
   • Total kit weight: 10 grams—negligible impact on flight dynamics or battery life.
   • Compact dimensions (1.61"L x 1.57"W x 1.29"H) keep the drone agile and easy to transport.

What’s Included

• 1× Gimbal bumper guard (orange)
• 1× Gimbal cover (clear)
• 1× Landing gear with battery protector
• 1× Mini screwdriver
• 4× Mounting screws
  (Note: DJI Neo drone not included.)

Product Specifications

Refund & Return Policy

1. Refund Eligibility

• Unshipped orders:
  Refund requests submitted within 24 hours of payment, provided that the warehouse has not processed the shipment.
• Out of stock/Unable to fulfill:
  If the ordered product is out of stock and cannot be restocked, we will actively notify you of the refund within 3 days.
• Severe quality issues:
  Accessories are damaged upon arrival (e.g., appearance damage or functional failure caused by transportation). Key requirement: Provide unboxing videos/photos as evidence.
• Incorrect or missing items:
  Received products do not match the order, or accessories are missing.

2. Return Eligibility

• Timely request:
  Return requests must be submitted within 7 days of signing for the package (shorter timelines apply to precision accessories).
• Product condition:
  The product is unused, unassembled, and does not affect secondary sales; original packaging, labels, and protective stickers are intact. Special note: Motors, batteries, cameras, etc., cannot be returned once opened (due to safety and compliance requirements).If the product is damaged, but not the packaging, please contact us and upload pictures. Contact us without sending any
• Valid reasons:
  • Compatibility issues: The product page clearly states applicable models, but the buyer purchased by mistake (proof of drone model is required).
  • Non-human-caused quality issues: e.g., short circuits in circuit boards, abnormal motor noise (inspection report is required).
  • Severe discrepancy with descriptions: e.g., material or functional parameters differ from the product page by ≥10%.

3. Non-Refundable & Non-Returnable Scenarios

• Buyer’s responsibility:
  Damage caused by self-modification, incorrect installation, or failure to follow the instruction manual; malfunctions due to unsuitable environments (e.g., waterproof accessories used in deep water).
• Consumable accessories:
  Propellers, filters, etc., that have been used.
• Late requests:
  Return requests submitted beyond the 7-day window.
• Lack of evidence:
  Failure to provide videos/photos of faults, or loss of original packaging.
• Buying the wrong product
• The outer packaging is damaged, but it does not affect the use of the product

4. Operational Terms

• Return process:
  Send email → reply to the return address after review → return to the designated warehouse → inspection upon arrival → refund or exchange (processed within 5 working days).
  
• Cost responsibility:
  • For quality issues, incorrect shipments, etc., the seller shall bear the round-trip shipping costs.
  • For buyer-caused reasons (e.g., wrong purchase), the buyer shall contact us to arrange the return and bear the shipping costs.
• Special accessories:
  Customized accessories (e.g., 3D-printed brackets) are non-refundable and non-returnable; clearance/sale items marked "No refund or return" on the product page are also non-refundable.

• Don't like the product：
  If the goods are not damaged, the buyer will bear the shipping cost, but you need to send us an email to confirm first. We will reply with the return address, and the customer will send back the shipping number. The payment account will be returned within 1-3 working days after receiving the goods.
  

5. Refund Processing Time

• For unshipped orders: Refunds will be processed to the original payment account within 1-3 business days.
• For shipped orders: Refunds will be processed to the original payment account within 3-5 business days after the warehouse receives the returned goods and confirms their condition.

To start a return, you can contact us at store@startrc.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refund: when we receive your return/exchange, we will inspect the item within 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return address for the United States: Ricky Ohtake, 263 Wattis Way, South San Francisco, CA 94080 / 415-912-0333
Return address for other regions: 2nd Floor, Building 2B, Zhonghaixin Innovation Industrial City, Base 1, No. 2 Shengbao Road, Longgang District, Shenzhen, Guangdong, China 518112
Please contact us before returning the product