Refund & Return Policy

1. Refund Eligibility

• Unshipped orders: Refund requests submitted within 24 hours of payment (provided the warehouse has not processed the shipment).
• Out of stock/Unable to fulfill: If the ordered product is out of stock and cannot be restocked, we will actively notify you of the refund within 3 days.
• Severe quality issues: Accessories are damaged upon arrival (e.g., appearance damage or functional failure caused by transportation).
  
  
  Key requirement: Provide unboxing videos/photos as evidence.
• Incorrect or missing items: Received products do not match the order, or accessories are missing.

2. Return Eligibility

2.1 Timely Request

2.2 Product Condition

• The product is unused, unassembled, and does not affect secondary sales; original packaging, labels, and protective stickers are intact.
  
  
  Special note: Motors, batteries, cameras, etc., cannot be returned once opened (due to safety and compliance requirements).
• If the product is damaged (but not the packaging), please contact us and upload pictures—do not send the product first.

2.3 Valid Reasons

• Compatibility issues: The product page clearly states applicable models, but the buyer purchased by mistake (proof of drone model is required).
• Non-human-caused quality issues: e.g., short circuits in circuit boards, abnormal motor noise (inspection report is required).
• Severe discrepancy with descriptions: e.g., material or functional parameters differ from the product page by ≥10%.

3. Non-Refundable & Non-Returnable Scenarios

• Buyer’s responsibility: Damage caused by self-modification, incorrect installation, or failure to follow the instruction manual; malfunctions due to unsuitable environments (e.g., waterproof accessories used in deep water).
• Consumable accessories: Propellers, filters, etc., that have been used.
• Late requests: Return requests submitted beyond the 7-day window.
• Lack of evidence: Failure to provide videos/photos of faults, or loss of original packaging.
• Buying the wrong product (where compatibility/description information was clearly stated).
• Outer packaging is damaged but does not affect product use.

4. Operational Terms

4.1 Return Process

1. Send an email to initiate the request.
2. Receive a reply with the return address after review.
3. Return the product to the designated warehouse.
4. Warehouse inspects the item upon arrival.
5. Process refund or exchange within 5 working days.

4.2 Cost Responsibility

• Seller’s responsibility: Round-trip shipping costs for quality issues, incorrect shipments, etc.
• Buyer’s responsibility: Shipping costs for buyer-caused reasons (e.g., wrong purchase).

4.3 Special Accessories

• Customized accessories (e.g., 3D-printed brackets) are non-refundable and non-returnable.
• Clearance/sale items marked "No refund or return" on the product page are non-refundable.

4.4 "Don’t Like the Product"

1. The buyer bears the shipping cost.
2. First, send an email to confirm with us.
3. We will reply with the return address; the customer must provide the return tracking number.
4. Refund to the original payment account within 1-3 working days after we receive the product.

5. Refund Processing Time

• Unshipped orders: Refunds processed to the original payment account within 1-3 business days.
• Shipped orders: Refunds processed to the original payment account within 3-5 business days after the warehouse receives the returned goods and confirms their condition.

6. Key Notes for Returns

• To start a return, contact us at store@startrc.com. If your return is accepted, we will send instructions on how and where to send your package.
• Items sent back without first requesting a return will not be accepted.
• Upon receiving your return/exchange, we will inspect the item within 3-5 working days, then provide a replacement or issue a refund.
• Please contact us before returning the product.

7. Return Addresses

• United States: Ricky Ohtake, 263 Wattis Way, South San Francisco, CA 94080 / 415-912-0333
• Other Regions: 2nd Floor, Building 2B, Zhonghaixin Innovation Industrial City, Base 1, No. 2 Shengbao Road, Longgang District, Shenzhen, Guangdong, China 518112

For Further Inquiries