At STARTRC, we stand firmly behind the quality and reliability of every product we offer. We understand that when you choose our items, you’re not just making a purchase—you’re placing your trust in us. To honor that trust, we’re proud to provide a 12-Month Guaranteed Warranty for all our products, designed to protect you from unexpected issues and ensure a worry-free experience.
Our 12-month warranty applies to non-human-caused product damage that occurs within 12 months of your purchase. This includes, but is not limited to:
- Manufacturing defects (e.g., faulty components, improper assembly from the factory)
- Unexpected functional failures (e.g., product stops working normally without external damage)
- Quality-related issues that affect the product’s intended use (e.g., material peeling, structural damage without human impact)
Please note: This warranty does not cover damage caused by human factors, such as accidental drops, improper use, unauthorized repairs, or exposure to extreme conditions (e.g., water damage from improper handling).
If your product experiences non-human-caused damage within the 12-month warranty period, claiming support is simple:
Contact Us Promptly: Send an email to our dedicated support team at store@startrc.com.
Provide Basic Details: In your email, please include:
- Your order number (or proof of purchase)
- Clear photos/videos of the damaged product (to help us verify the issue)
- A brief description of the problem (e.g., when the damage occurred, how it happened)
Get a Replacement: Once our team confirms the issue is covered by the warranty, we will arrange to send you a brand-new replacement product free of charge—no complicated procedures, no extra fees.
This 12-month guaranteed warranty is more than just a policy—it’s our commitment to your satisfaction. We want you to shop with confidence, knowing that if a quality issue arises, we’ll take care of it quickly and fairly.
For any questions about the warranty or to start a claim, don’t hesitate to reach out to store@startrc.com. Our team is here to help and ensure you get the most out of your purchase.
Thank you for choosing STARTRC—we’re grateful for your trust!